Coordinator,Patient Outreach

Remote Opportunity

Schedule: 8:30 am - 5:30 pm EST (Flexible)

Status: Full Time

Bilingual Spanish Speaking Required

PRIMARY FUNCTION

Pediatric Associates is a patient focused practice. Our goal is to always offer the best experience for our patients. The primary functions of the Patient Outreach Coordinator are to contact patients, parents and/or guardian to schedule appropriate visits depending on patient needs. Our team is focused on promoting good health through yearly well visits and care gap closures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

The Patient Outreach Coordinator is responsible for:

1. Utilizing appropriate customer service skills in all encounters with patients, parents and/or guardians, professional contacts, and employees.
2. Using strong communication skills and phone presentation during all interactions.
3. Contacting patients, parent and or guardian to schedule appropriate visits to meet specific patient needs.
4. Reviewing charts to identify care gaps that will need to be addressed during the visit.
5. Registering patients in the practice management system with enter the most up to date demographics.
6. Verifying patient insurance using designated websites.
7. Scheduling and coordinating appointments in the practice management scheduling module.
8. Protecting patient information under HIPAA laws.
9. Receiving and conveying messages electronically.
10. Working on the assigned list of patients who need outreach and successfully scheduling appointments to close gaps in care.
11. Reconciling vaccines and reviewing patient charts to ensure records are accurate at time of visit.

QUALIFICATIONS

EDUCATION:

• High School Diploma or equivalent.
• Experience may commensurate education.

Preferred:

• Graduation from an accredited Medical Assistant or Nursing Program.

EXPERIENCE:

• A minimum of 2 years’ experience in patient engagement, patient advocacy, and/or patient outreach. 
• A minimum of 2 years’ experience with patient scheduling.
• A minimum of 2 years’ experience in a medical office.

LICENSURE / CERTIFICATION

• Registered or Certified Medical Assistant, Licensed Practical Nurse (LPN) or higher nursing licensure preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficient working on the computer with excellent typing skills.
• Ability to use different computer applications such as:

• Electronic Health Records, spreadsheets, word documents, electronic mail, and additional systems as needed.

• Ability to prioritize workload, work independently, organize and complete assigned tasks accurately and in a timely manner.
• Demonstrated skills in effective written and verbal communication.
• Follow a defined list of tasks and complete them in a timely fashion.
• Follow established policies and procedures.
• Be a team player.
• Ability to multitask, move from one assigned task to another with ease.

TYPICAL WORKING CONDITIONS

• Patient-facing (remote)
• May rotate working in the office and remote/telework.

• Must have a home/work, space conducive to HIPAA standards (will be HIPAA trained).
• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of sitting.
• Good visual acuity through normal or corrected vision
• Good hearing acuity.
• Ability to be able to navigate various applications and function in a fast-paced environment.
• Ability to lift and transport up to 25 pounds.

OTHER PHYSICAL REQUIREMENTS

• Vision
• Sense of sound
• Sense of touch

PERFORMANCE REQUIREMENTS

• Excellent customer service skills.
• Ability to make a large volume of quality outbound calls per work session.