Front Office Lead

Pediatric Associates was founded in Hollywood, FL in 1955. The same clinician-led, evidence-based, medical home passion is a unifying driver for those who join Pediatric Associates Family of Companies. The Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home. We further our uniqueness by ensuring the clinician voice is leading our medical home innovations.

PRIMARY FUNCTION

Assists the Practice Manager with administering, directing, and coordinating activities relating to the operation of the medical office including the coordination of the scheduling for all clinicians, support staff and facility maintenance and repair. Proficient in all duties of Front Office Medical Receptionist.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

1. Assists Practice Manager in the supervision, management, training, and scheduling of front office staff assignments. Participates in interviewing, hiring, and developing new hires.
2. Tracks and coordinates facility maintenance, office meetings, and manages ordering office supplies.
3. Assists Practice Manager on resolving customer service issues such as conflicts and incidents.
4. Check-in patients upon arrival which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature as well as appropriate health questionnaires.
5. Check out patients, collect additional balances, provides visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
6. Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.
7. Post patient charges and payments. Complete charge and payment reconciliation.
8. Scan and upload documents in Document Management system.
9. Sort and deliver mail and PA documents received through courier. Maintain clean work area and patient waiting area.
10. Participate in staff and educational meetings.

SUPERVISORY RESPONSIBILITIES

Exercises supervision over the training, development and evaluation of the front office staff as delegated by the Practice Manager.

QUALIFICATIONS

EDUCATION:

• High School Diploma or equivalent required.

EXPERIENCE:

• Minimum 2 years of front office work experience in a healthcare setting required.
• Minimum 1 year as a PA Medical Receptionist preferred.

LICENSURE/CERTIFICATION

• Upon hire, and for the duration of the employment period driver’s license must be active and valid.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrate knowledge and understanding of office budget and goals.
• Ability to counsel employees as needed in absence of Practice Manager
• Ability to learn & practice Pediatric Associate procedures, policies, and protocols. 
• Requires proficient grammar, spelling and verbal skills to communicate with patient, providers, and staff in written documents. 
• Ability to read, comprehend, follow oral and written instructions. 
• Interact effectively, supportive with staff & maintain a professional working relation.  
• Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner. 
• Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise.
• Use good judgment & maintain patient confidentiality.
• Must be able to file alpha and numerically. 
• Requires experience in using a computer system, scanner, printer, fax etc.

TYPICAL WORKING CONDITIONS

• Patient-facing
• Indoor Work
• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.
• Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable.
• Operating Computer
• Reach Outward
• Manual Dexterity
• Reach Above Shoulder
• Lift/Carry 10 lbs. or less.
• Standing
• Sitting

OTHER PHYSICAL REQUIREMENTS

• Vision
• Sense of Sound
• Sense of Smell
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE).

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

 

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.

The Pediatric Associates Family of Companies an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.